Frequently asked questions
How can i make the order online?
-You can simply make your order online with our user friendly eCommerce platform.
-If you have any questions in using it, please contact us on firstname.lastname@example.org
How can I pay my order?
-PayPal is the our preferred payment method.
-If you want to pay with other methods, please contact us before you submit the order.
How many days should I make the order before pick up/delivery?
-For pick up orders, it should be submitted at least 36 hours before pick up.
-For delivery orders, it should be submitted at least 48 hours before delivery. (N/A)
-You will receive a confirmation of order by email.
How should i store the cake for the best tastes?
-For the best taste of the cake, please keep it refrigerated below 4c degree.
-Please serve the cake in 24 hours to enjoy the freshness of the cake.
-It can be only kept outside fridge for 1-2 hours which is depended on the weather.
Where can I pick up my order?
-You can pick up your order on Level3, 205 Russell Street between 1pm to 1am daily.
What is the rate for delivery? (N/A)
-Delivery rates are varied by distances.
-Within Melbourne CBD is $5,
Within 5km around CBD is $10,
5km-10km is $15,
10km-20km is $20,
20km-30km is $30
more than 30km, contact us please
Can I buy cakes directly from the shop?
-Sliced crepe cakes are ready for take away or dine-in for public between 3pm to 1am on daily bases.
-Whole cakes should have better be ordered online or by visiting the shop before pick up/delivery.